Privacy Policy

Introduction

Jelita ("we", "us", "our") is committed to protecting the personal data of everyone who engages with our programmes or visits our website. This Privacy Policy explains what data we collect, how we use it, and what rights you have under Singapore's Personal Data Protection Act 2012 (PDPA).

If you have questions about anything in this policy, please write to us at [email protected].

Data We Collect

We collect personal data in the following ways:

• Enquiry forms: Name, email address, telephone number, and the content of your message when you contact us through our website.
• Programme registration: Name, email address, telephone number, and payment details when you register for a Jelita programme.
• Bespoke track: For the Open Verandah Track, we collect the household financial summary you provide before the first session. This is held under strict confidentiality.
• Website analytics: With your consent, we collect anonymised data on how our website is used, via cookies and similar technologies.

We retain personal data for as long as is necessary to manage your relationship with us, and for up to seven years thereafter for financial and legal record-keeping purposes. Bespoke track materials are retained for three years from the date of the final session, unless you request earlier deletion.

How We Use Your Data

We use personal data for the following purposes:

• Responding to your enquiries and managing your registration for a programme
• Communicating with you about upcoming cohorts and programme logistics
• Sending post-programme follow-up information, where you have requested this
• Improving our website and understanding how participants find us
• Compliance with Singapore legal and regulatory requirements

The legal basis for processing is consent (for analytics) and the performance of a contract or pre-contractual steps (for enquiries and programme administration).

Data Sharing

We do not sell your personal data. We do not share your data with any financial institution, insurance company, or fund house. We do not share participant lists with any third party.

We may share data with service providers who help us operate our website (such as our hosting provider), bound by appropriate confidentiality obligations. We may also disclose data where required by Singapore law or a court order.

Data Protection Measures

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, or disclosure. Data transmitted through our website uses HTTPS encryption. Access to personal data within Jelita is restricted to those who need it for their work.

In the event of a data breach that may affect your rights, we will notify the Personal Data Protection Commission (PDPC) and affected individuals as required by the PDPA.

Cookies

We use cookies to understand how our website is used and to save your preferences. You can manage cookie settings at any time via our Cookie Policy page. Essential cookies cannot be disabled as they are necessary for the site to function.

Your Rights

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate personal data
• Withdraw your consent to the processing of your data (where consent is the basis)
• Request that we cease processing your data in certain circumstances
• Lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg

To exercise any of these rights, write to us at [email protected]. We will respond within 30 days.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

Children's Privacy

Jelita's programmes are designed for adults aged 40 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided data to us, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Material changes will be communicated to registered participants by email. Continued use of our website after a change constitutes acceptance of the updated policy.

Contact

Data controller: Jelita
102 Neil Road, #03-18, Singapore 088861
Email: [email protected]
Telephone: +65 6783 6029